SKUAST Kashmir Assistant Manager Syllabus: Syllabus for the post As approved by competent authority, the syllabus for different non-teaching posts advertised vide Advertisement Notification No. of 03 of 2022 dated 01.08.2022, is attached herewith for conducting OMR based written Examination for various Non-Teaching positions.
Syllbus for the Posts of Assistant Manager (Guest House)
1) Basic Reasoning = 10 Marks
- Analogies
- Relationship concepts
- Figure odd one out
- Direct Sense
- Number series
2) Basic English = 10 Marks
- Articles
- Synonyms/Antonyms
- Preposition
- Verbs
- Spellings
3) General Awareness = 10 Marks
- General current events (National Level)
- Sports
- India culture
- Capital/State
- Geography of Jammu and Kashmir
- History of Jammu and Kashmir
- J&K Reorganization Act,2019
4) Subject Matter = 70 marks
Duties and Responsibilities (the administrative duties as well as the Guest Relation Management): Property checks, staffing, duty roasters work schedules, staff grievance handling, training and hiring of new staff, first aid procedures, feedback management from the guests’ TQM (total quality management). Interdepartmental and Intradepartmental coordination, cleanliness and housekeeping management.
Forecasting and Budgeting: Knowledge of Yield management, forecasting and its benefits, Budget handling, Par stocks’ Inventory management, Making guest house performance reports-Average Daily Rate, REVPAR, Average Room Rate, occupancy percentage.
Knowledge of Food and Beverage: Knowledge of Menu, Menu planning, room service procedure various labour lows in hospitality sector, purchasing methods, stock control, hygiene and sanitation procedures in kitchen.
Guest cycle Management: Guest cycle (pre-arrival. arrival, during stay and departure activities), Knowledge of MS work, property management system (various software’s), knowledge of night auditing bill settlement procedures and coordination with university authorities, gender and age sensitive service practices, Customer Relationship management.